If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- booking and viewing appointments
- ordering medication
- providing access to medical records
Contact the surgery to request proxy access.
Proxy access on behalf of children
People with parental responsibility for a child/children have the rights to access the child/children's records. There are exceptions where, for specific reasons, a parent/parents do not have parental responsibility for a child/children, therefore will not be granted proxy access. Proxy access for a parent or guardian to a child’s record is a practice-level decision.
Proxy access on behalf of another adult
In the event of another adult requesting proxy access of an adult registered at the practice, the person requesting the proxy access for the other adult must also be registered for online access at the practice where the patient they are acting for is registered. Proxy is the recommended alternative to sharing login details.
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else