Our Responsibilities To You:
- You will be greeted courteously
- You have the right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen the same day if your problem is urgent
- You will be seen by your own doctor whenever possible
- You will be referred to a consultant when your GP thinks it necessary
- Your repeat prescription will be ready for collection within 48 hours of your request
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
- All patients, regardless of race, disability, nationality, colour, ethnic origin, social class, age, religion, gender or sexual orientation will be treated equally
Your Responsibilities To Us:
- Please treat all surgery staff with the same respect - we are all just doing our job
- Please do not ask for any information about anyone other than yourself
- Please tell us of any change of name, address or telephone number, so that our records are accurate
- Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your own consultation is delayed by an emergency
- Please allow sufficient time for your consultant's letter or the results of any tests to reach us - you will be advised of the usual time to wait
- Please use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you
- We would, of course, also be pleased to hear when you feel praise is due.