We are sometimes asked by patients to provide medical information from their medical record. In most cases this information is provided free of charge, but dependant on the request, this is not always the case.
If you require some information from your record, please contact the practice via the eConsult service, and submit an “Administrative Help” request, stating that you would like information from your medical record. We will send you a “Request for Access to Medical Records” form. When you have completed it, bring the original into the practice as an electronic version is not acceptable.
NB. Requests of this nature can take up to 30 days, and maybe longer depending on the circumstances.
Blue Badge Applications:
Applications for a Blue Badge are dealt with by the local council, i.e. Hampshire County Council (HCC): https://www.hants.gov.uk/transport/parking/bluebadge/howtoapply
For Blue Badge applications, HCC often ask for a patient summary, which we provide free of charge. In addition we can provide other information from your medical record that supports your application.
Do so this you will need to contact the practice via eConsult and submit an “Administrative Help” request, stating that you need information from your medical record. We will send you a “Request for Access to Medical Records” form. Please complete this form, providing as much information as possible to help us locate what you require. When making your Blue Badge application, you will have provided details of what health condition/conditions are impacting your walking – please provide this information on your request form (using a separate sheet if necessary). Stating “mobility issues” is not sufficient.
When you have completed this form, return the original to the practice. An electronic submission is not acceptable.
As this can be a time consuming administrative process, the more information you can provide, the quicker the process. Forms that do not detail what information you need will be delayed whilst confirmation is sought.
If you feel you need a GP letter as supporting evidence there would be a charge for this and we will require at least 3 weeks’ notice.
We do not provide any clinical time in relation to Blue Badge applications, therefore an appointment will not be made if it relates to this.
NB. we are only to able to provide information for which you have sought medical help, whether from us or for another Clinician whom you know to have provided us with information in relation to your care. If we are unaware of something, we will be unable to provide information on it.
Also, you should collate your evidence prior to making your application; obtaining information from your medical records can take 30 working days or more (in certain circumstances), and HCC usually provide two to three weeks for evidence (if required) to be provided. Due to the clinical administrative demands upon our staff, it is unlikely we will be able to provide you with information this quickly.
Personal Independence Payments (PIP) Applications:
Applications for PIP payment are dealt with by The Department for Work and Pensions (DWP).
For PIP applications, we can provide a summary of your medical record free of charge. In addition we can provide any other information from your medical record that supports your application.
To do this you will need to contact the practice via eConsult and submit an “Administrative Help” request, stating that you need some information from your medical record. We will send you a “Request for Access to Medical Records” form. Please complete this form, providing as much information as possible to help us locate what you require. When making your PIP application, you will have provided details of what health condition/conditions are impacting you – please provide this information on the form (please use a separate sheet if necessary).
When you have completed the form, return the original to the practice. An electronic submission is not acceptable.
As this can be a time consuming administrative process, the more information you can give us, quicker the process. Forms that do not detail what information you need will be delayed whilst confirmation is sought.
The DWP state on their website that, prior to making your application, you should not ask your doctor for a letter as it is likely that a charge will be applied for providing this.
Once your application has been made, if The Department for Work and Pensions require any further information in relation to your application they will contact us directly.
NB. we are only to able to provide information for which you have sought medical help, whether from us or for another Clinician whom you know to have provided us with information in relation to your care. If we are unaware of something, we will be unable to provide information on it.
For any request for information from your medical record, the process can take up to 30 working days, but dependent on the circumstance, it can take longer.